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REFUND AND CANCELLATION POLICY

Company Name: BISWAS ENTERPRISE LTD
Company Number: 16030251
Registered Address: Tallis House, 2 Tallis Street, London, EC4Y OAB, United Kingdom
Contact Email: support@biswasenterprise.co

  1. Returns Accepted:

    BISWAS ENTERPRISE LTD accepts returns in cases where the provided services are incomplete or fail to meet customer expectations.

    • Returns and refunds adhere to the Consumer Rights Act 2015, ensuring that customers receive services that are of satisfactory quality, fit for purpose, and as described.
    • The policy provides customers with recourse if the services fail to meet their agreed terms.
  2. Refund Assessment:

    Refunds are not automatic and are subject to an internal assessment process to ensure fairness and transparency.

    • Each case is analyzed individually, considering customer feedback and evidence of unsatisfactory services.
    • Assessments are conducted in compliance with UK GDPR principles, ensuring that customer data used during this process is securely handled and only retained for as long as necessary.
  3. Refund Initiation:

    Refunds are initiated within 45–90 days after the assessment process is completed.

    • This timeframe aligns with standard UK business practices for processing refunds while adhering to Consumer Protection (Distance Selling) Regulations.
    • Customers are notified via email once their refund request has been approved and processed.
  4. Exchanges Not Allowed:

    Exchanges are not offered under this policy.

    • Customers may request additional or remedial services to resolve any concerns, subject to agreement with BISWAS ENTERPRISE LTD.
  5. Return Process:

    This policy applies primarily to services, and there is no outlined return process for physical products.

    • Customers who have purchased services are the primary beneficiaries of this policy.
    • Any data collected during the return process is handled in line with the UK GDPR.
  6. Refund Method and Timeframe:

    Refunds are issued through the original payment method used by the customer.

    • Customers are advised to contact support@biswasenterprise.co for further details about the refund process.
    • BISWAS ENTERPRISE LTD ensures refunds are processed securely and within the stated timeframe.
DELIVERY POLICY

Company Name: BISWAS ENTERPRISE LTD
Registered Address: Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom
Contact Email: support@biswasenterprise.co

  1. Delivery Method:

    BISWAS ENTERPRISE LTD uses its in-house delivery service for all services and products.

    • Personal data required for delivery purposes is securely processed in accordance with the UK GDPR.
    • Customers are notified about the delivery status through email or other agreed communication channels.
  2. Delivery Timeframe:

    Services/products are delivered within 1 to 15 days unless otherwise specified.

    • The delivery period complies with the Consumer Rights Act 2015, ensuring reasonable timelines for fulfillment.
  3. Delivery Charges:

    Delivery is free of charge for all products and services provided by BISWAS ENTERPRISE LTD.

  4. Completion of Delivery:

    Delivery is considered complete once the product or service is made available to the customer.

    • Customers retain the right to contact the company for issues regarding incomplete or unsatisfactory deliveries, as per the Consumer Protection Act 1987.
  5. Cash on Delivery:

    Cash on delivery is not available.

    • Customers must use accepted payment methods, including credit cards, online payments, or other specified options, ensuring secure transactions under the Payment Services Regulations 2017.
Compliance Notes:
  1. All personal data collected during refund or delivery processes is protected under the UK GDPR and Data Protection Act 2018.
  2. Dispute resolution services are available in the event of unresolved issues, in line with UK consumer protection regulations.